The two things contact centres have been missing until now

Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
From chatbot to voice AI: what changes?
Cobus Greyling: why intents, graphs and conversation design have come full circle

Latest from VUX

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From answers to actions: building better government AI
Pete Kowalczyk on knowledge graphs, goal detection and moving AI from answering questions to taking action.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
How Simplyhealth scaled voice AI to resolve 30% of calls
Paul Atkins, Head of Business Optimisation at Simplyhealth, breaks down how they scaled voice AI to resolve almost a third of calls, and what it took to get there.
Inside the platform enterprises use to build AI agents with Rasmus Hauch, CTO at Boost.ai
Rasmus Hauch, CTO of Boost.ai, opens up the platform layer beneath enterprise AI agents: testing, guardrails, liability and voice at scale.
How ING is building the instant mortgage with agentic AI
Bahadir Yilmaz, Chief Analytics Officer at ING, on using agentic AI to cut mortgage processing time, and the path to the instant mortgage.
From TOBi to Super TOBi. Vodafone’s AI evolution with Jordan Anglin
Discover how Vodafone's AI assistant TOBi became Super TOBi, and why seamless handover matters more than AI alone in customer resolution.
Turning AI hype into real customer value, with Simplyhealth and EdgeTier
AI is everywhere in customer experience, but few see real results. Simplyhealth and EdgeTier share what actually works when putting AI into production.
How the company behind Uswitch and Money.co.uk uses AI to resolve up to 70% of customer conversations
What does it take to run AI-first customer service at a national scale? RVU's Anna Fedorchuk on hitting up to 70% resolution across Uswitch and Money.co.uk

Upcoming Events

Event

Utrecht, Netherlands
|  September 17, 2026

Conversational Conference 2026

Join the Netherlands’ leading event on conversational AI. Kane Simms of VUX will deliver a keynote on bridging the gap between conversational AI ambition and implementation.
Register Now

Event

London, UK
|  October 22, 2026

Conversational AI Meetup South

The meetup is returning to London this autumn. Follow us on Luma to find out when we announce details about our next meetup.
Register Now

Webinars

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External

Meet contact centre 3.0. The playbook you’re using is obsolete.

External
Your AI agent is already live. But is it working?
Most enterprise AI assistants are already live. Most have never been properly tested. Watch this VUX Consulting webinar on how to test your conversational AI before it fails in production.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
External
Cutting headcount isn’t an AI strategy
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.

Voice AI

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From chatbot to voice AI: what changes?

What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.

Strategy

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Cobus Greyling: why intents, graphs and conversation design have come full circle

Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
Discover where all 14 vendors landed, why voice is only an optional criterion and the question the report doesn't ask.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.

Register now: Why your contact centre playbook is obsolete

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